Little friend.
Big journey.
On their way to you.
From carefully packed parcels to helpful answers, here’s everything you need to know about shipping, returns, and getting a little extra help.
Business days to prepare your order*
Estimated business days after shipping
From delivery to request your return
*Processing may take longer during holidays, product launches, or high demand. Shipping fees apply and are calculated at checkout.
Shipping Information 📦
Order Processing
All orders are carefully prepared and packaged within 2–5 business days, excluding weekends and holidays.
During holidays, product launches, or periods of high demand, processing times may be slightly longer.
Packed with care
We prepare your little companion for their journey.
Off they go
A shipping confirmation arrives by email.
A new hello
Make a little room for a new friend.
Shipping Within Canada
We currently offer shipping throughout Canada.
Estimated delivery times are 3–10 business days after your order has been shipped, depending on your location and the shipping carrier.
All shipping costs are the responsibility of the customer and are calculated at checkout based on the delivery location and selected shipping method.
Zinki Moods does not currently offer complimentary shipping. Customers are responsible for paying all applicable shipping fees at the time of purchase.
International Shipping
International shipping availability, delivery estimates, and applicable shipping fees will be displayed at checkout.
International customers are responsible for all shipping costs, as well as any applicable customs duties, import taxes, or additional fees imposed by their destination country.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow up to 48 hours for tracking updates to appear.
“Waiting can bring big feelings. A little patience, a little kindness—one day at a time.”
Returns & Exchanges 💜
We want you to love your Zinki as much as we loved creating it!
If something isn’t quite right, we’re here to help.
14-Day Return Policy
We accept eligible returns requested within 14 days of delivery, provided that:
- The product is unused and in its original condition.
- All original packaging, tags, and accessories are included.
- The product is returned with proof of purchase.
Mystery Boxes & Collectibles
Because part of the Zinki experience is the excitement of discovering which little friend found you, opened mystery boxes are not eligible for change-of-mind returns.
Receiving a particular Zinki character or a duplicate does not qualify for an exchange or refund.
Unopened mystery boxes may be returned if they meet our return eligibility requirements.
Emotional Regulation Cards & Keychains
Unused, unopened, and factory-sealed products in their original packaging may be eligible for return within 14 days of delivery.
Products that have been opened, unsealed, or used are not eligible for change-of-mind returns.
Return Mailing Address 📦
Please contact our customer support team at zinki.moods@gmail.com before returning any items to confirm return eligibility and receive mailing instructions.
Once your return has been approved, please securely package your item and follow the mailing instructions provided.
Please include your order number inside the package to help us process your return efficiently.
Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
We recommend using a trackable shipping service, as Zinki Moods cannot guarantee receipt of return packages that are lost in transit.
Damaged or Incorrect Orders
Every Zinki deserves to arrive safely!
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the issue.
We will review your concern and work toward an appropriate resolution, including a replacement or refund where applicable.
“When something feels a little wrong, asking for help is a lovely place to start.”
Refunds
Once your return has been received and inspected, we will notify you of its approval status.
Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval, although your payment provider may take additional time.
Original shipping charges are non-refundable for change-of-mind returns.
Customers are responsible for all return shipping costs, unless the item is defective, incorrect, or otherwise required by applicable consumer protection laws.
Cancellations
Need to change your mind?
Please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation requests before an order has been processed or shipped.
Once an order has shipped, our regular return policy applies.
Need a Little Help? 💌
For questions about your order, shipping or returns, please email zinki.moods@gmail.com . Include your order number, if available, so we can help you as quickly as possible.
For any other questions, you’re welcome to email us or reach out on social media:
Let’s make it a little easier ✉We’re always happy to help! 💜
Your feelings matter.
And you belong here.
Your happiness matters. Your feelings matter. And you belong here. 💜